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Treating Customers Fairly (TCF)

At Redmayne Bentley we endeavor to put clients' interests first.

The six Treating Customers Fairly (TCF) outcomes

  1. Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  2. Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
  3. Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  4. Where consumers receive advice, the advice is suitable and takes account of their circumstances.
  5. Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
  6. Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

We aim to observe the outcomes above through offering a wide range of products and services to suit the needs of all investors. Our culture and governance is such that we put clients at the heart of decisions. Please refer to our Service Levels for more information.

If you feel you have not received an acceptable service when dealing with the firm, please contact us immediately by email at

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