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Treating Customers Fairly (TCF)

At Redmayne Bentley we endeavour to put clients' interests first.

  1. Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  2. Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
  3. Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  4. Where consumers receive advice, the advice is suitable and takes account of their circumstances.
  5. Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
  6. Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
We aim to observe the outcomes above through offering a wide range of products and services to suit the needs of all investors. Our culture and governance is such that we put clients at the heart of decisions. Please refer to our Service Levels for more information.

In 2023, a new regulatory framework, the Consumer Duty, came into effect. This builds on the existing TCF initiative and is designed to ensure that, as a client you receive the support you need, with communications that you can understand and that products and services meet your needs and offer fair value.

If you have any queries or questions regarding our services or products, please contact your usual Redmayne Bentley office, or call the Leeds Head Office on 0113 243 6941. Alternatively you can contact us by email at
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