Share Prices & Company Research

FAQs

The answers to your questions

If you have any queries, or if your question is not answered in the list below, please do not hesitate to contact us.
Can I donate shares to a charity?
You can donate shares to a charity if the shares are held in a Redmayne Bentley Nominee account. We can transfer shares to a charity that you nominate, to one of the charities that we work with, or to ShareGift (www.sharegift.org), an organisation that aggregates and sells donated shares, giving the proceeds to a wide range of UK charities
Can I have my dividends paid into my bank or building society account?

Yes, you will need to inform us that you wish for your dividends to be paid into the bank or building society account. If we don't have your bank or building society account details you'll need to complete our Settlement by BACS Form available from our Brochures and Forms page and provide suitable evidence such as a hard copy bank statement or recent correspondence including full headers, or a spoiled cheque. For security purposes, you will also receive a phone call from a Redmayne Bentley staff member to verify the request.

Can I keep my account if I move overseas?
Yes, unless you have moved to the US or Canada, in which case we will not be able to keep your account open.

If you are an existing client who has moved elsewhere, you can continue to trade but your stock will have to be held in a Nominee account and we will require evidence of your overseas address, such as utility bills or bank statements, in English, before you can trade.

Please note that we are unable to continue the Advisory Managed Service to clients who are resident overseas.

 
Can I open an account if I live outside the UK?
As a UK-based Investment Manager and Stockbroker, our primary client base consists of clients resident in the UK.

We may consider opening an account for a client resident in a country outside the UK in accordance with regulatory guidance and after determining if the nature of business is consistent with the services we offer and/or our business model.

The decision to open an account for a client based in a country outside the UK will be influenced by:
  • The purpose or reason for the account, i.e., why you want to open an account with Redmayne Bentley as a UK Investment Manager and Stockbroker and the nature of business you expect the account to be used for.
  • The type of account, e.g., an Individual account, a Company account, a Trust account etc.
  • Your country of residence or domicile and the level of regulatory and money laundering/terrorist financing controls in place in that country.
If it is agreed that an account can be opened this will be subject to the provision of required information regarding the identity of the client and any documentary evidence deemed necessary to verify the information given. This will differ depending on the type of account and the country of domicile/residence.

It should be noted that we cannot, under any circumstances, open accounts for the following:
  • US Citizens or those with a connection to the US e.g., place of birth, place of work etc.
  • Canadian residents.
  • Advisory accounts for any client based outside the UK.
Can I subscribe to more than one ISA?
Only one Stocks and Shares ISA and one Cash ISA can be subscribed to in any single year. However, the annual allowance (£20,000 for 2022/23) can be split between them.
Can I trade on an account that is not in my name?
If you are not an existing client who we have checked for anti-money laundering purposes we will require identification from you.
Can I transfer shares held with another provider to Redmayne Bentley?
Can I visit a Redmayne Bentley office?
Our offices can hold face-to-face meetings (subject to any local COVID-19 restrictions), on an appointment-only basis, if video/telephone calls are not suitable for your needs. Please contact your usual Redmayne Bentley office in advance to arrange a face-to-face appointment.

Please note that we will be adhering to government guidelines, including any local restrictions that may be in place.
 
Can I vote at AGMs?
Voting instructions should be emailed to Voting@redmayne.co.uk or submitted via your usual office or executive.
How can I obtain a consolidated tax certificate?
If you have a nominee or other custody account with Redmayne Bentley you will be provided with a consolidated tax certificate following the end of each tax year.


 
How can I close my account(s)?
Please contact your usual office or send an email to info@redmayne.co.uk and we will get in touch with you.
 
How can I make a payment to my account(s)?
You can make a secure payment online at www.redmayne.co.uk/payment

You can call us on 0113 200 6580 to pay by debit card.
 
How can I open an account?
You can apply for an execution-only stockbroking account by completing and returning the relevant form for a Nominee account, ISA or JISA, all of which are available from www.redmayne.co.uk/forms. Alternatively, you may complete the online enquiry form or send an email to info@redmayne.co.uk and we will get in touch with you.

If you are interested in our investment management services, please complete the online enquiry form or send an email to info@redmayne.co.uk and we will get in touch with you.
How can I subscribe to your New Issue/IPO mailing list?
You can subscribe to our New Issue/IPO mailing list by visiting www.redmayne.co.uk/ipos-new-issues/generic-register-interest. You can also manage your subscriptions in your Client Web Access (CWA) account or by sending an email to info@redmayne.co.uk
How can I subscribe to your publications?
You can subscribe to our publications by visiting www.redmayne.co.uk/publications. You can also manage your subscriptions in your Client Web Access (CWA) account or by sending an email to info@redmayne.co.uk
How can I unsubscribe from publications and mailing lists?
Every promotional email we send includes the option to unsubscribe from the content you are receiving and from all marketing communications. You can also manage your subscriptions in your Client Web Access (CWA) account or by sending an email to info@redmayne.co.uk
How can I update my bank details?
Please contact your usual office or send an email to info@redmayne.co.uk. You will then be contacted by telephone and taken through security to verify the change. You may be asked to provide additional documentation.
How can I update my contact details?
If you use our Client Web Access (CWA) service, you can update your contact details online via the ‘Preferences’ section. Otherwise, please contact your usual office or send an email to info@redmayne.co.uk

If you hold any of your shares in certificated form you will need to inform the registrars for each of your share holdings.
How can I withdraw funds from my account?
Please contact your usual office or send an email to info@redmayne.co.uk
How do I obtain a valuation or other account documentation?
You can use our Client Web Access (CWA) service to view your portfolio(s) and obtain valuations and other documentation. Alternatively, please contact your usual office or send an email to info@redmayne.co.uk and we will get in touch with you.
How do I place an order?
Please contact your usual office to place an order over the telephone. You will need to give us your account number and answer security questions before you can trade. Please note that we cannot accept instructions by email.


 
How do I pursue a career in stockbroking?
Please see our Careers section.
 
How do I subscribe funds to my child’s JISA?
There are a few ways this can be done:
  • You can send us a cheque, made payable to Redmayne Bentley and with the account number written on the back.
  • You can set up a standing order for a set monthly amount - please contact your usual office to arrange this.
  • You can pay by debit card.
  •  Call us on 0113 200 6580 and we will process the card payment straight away.

 
How do I view my account online?
Please register for our Client Web Access service. Please send an email to cwa@redmayne.co.uk or call us on 0113 200 6490.
 
I have lost my certificate, what should I do?
You will need to contact the registrar and arrange for a letter of indemnity. You will usually have to pay for this. You cannot sell your shares if you have lost your certificate. If you do not know who the registrar is, please contact your usual office
I made an error when I placed my order, can I change or cancel it?
No, each order you place constitutes a verbal agreement. Please refer to the dealing section of our Terms of Business
What are your charges?
Details of our charges can be found at www.redmayne.co.uk/charges
 
What are your terms and conditions?
Our terms and conditions can be found at www.redmayne.co.uk/terms
 
What do I need to know about investment fraud?
We have created a dedicated webpage to provide you with more information about investment fraud and ways in which you can protect yourself.
 
What is investment management?
This refers to our various discretionary services where we manage your portfolio for you and make the decisions on your behalf and also our advisory services where we provide you with advice on managing your portfolio. Further details on these services can be found on our investment management pages.


 
What is the difference between the Advisory Investment Management Service and the Dealing with Advice Service?
Our Advisory Investment Management Service is appropriate for those wishing to retain overall control of their portfolio while benefiting from the knowledge and expertise of our investment managers. Your investment manager will also be available to discuss any ideas you may have.

The Dealing with Advice Service is designed to assist on a proactive or reactive basis, providing advice on individual transactions. However, your investments are not monitored on an ongoing or holistic basis which is the case with our Advisory Managed Service.

Redmayne Bentley offers focused independent advice.
What qualifications do stockbrokers and investment managers need?
In order to be a stockbroker with Redmayne Bentley, take orders from clients and trade with the market, you will need to be an Approved Person. This requires you to hold either a full Level 3 qualification, eg. CISI Certificate in Securities or other equivalent accredited body qualification. New entrants will be required to hold or be working towards gaining two of the CISI L4 Investment Advice Diploma papers, ie. UK Regulation and Professional Integrity and the Securities module.

For investment management, as a result of the Retail Distribution Review (RDR), the minimum requirement is for individuals to hold a full level four RDR compliant qualification, eg. CISI L4 Investment Advice Diploma, as detailed in the FCA’s appropriate qualifications table The table lists the qualifications that individuals need to attain in order to carry out certain activities for retail clients. 
Investment managers are also required to hold a valid Statement of Professional Standing (SPS) and complete 35 hours continuing professional development (CPD) per year, of which 21 hours must be structured.
For further information on the various qualifications offered then please refer to the accredited bodies’ individual websites: CISI Qualifications; CII Qualifications; CFA Qualifications
What services does Redmayne Bentley offer?
Redmayne Bentley offers execution-only stockbroking and investment management services, including ISAs, JISAs and SIPPs.
 
Where can I find information about investing in stock markets?
We have produced a range of fact sheets which aim to provide you with information on a range of topics. These are available from www.redmayne.co.uk/help/brochures-forms/share-dealing
 
Who can I contact about a contract note?
Please contact the executive or office  you placed the order through and have the bargain number as detailed on the contract note to hand.
Who can I speak to about my account?
It’s always best to try to speak to your usual office or investment manager in the first instance, as they know you and your account. Alternatively, please send an email to info@redmayne.co.uk and your message will be passed on to the relevant office or executive.
Who can open an account?
An account can be opened by a UK resident individual who is over 18 or a limited company, trust or registered charity.
If you are unable to find the answer to your question(s) in this section, or you have any other queries or questions regarding our services or products, please contact your nearest Redmayne Bentley location or call the Leeds Head Office on 0113 243 6941.
The value of your investments and the income from them may go down as well as up, and you could get back less than you invested.