Share Prices & Company Research


The answers to your questions

If you have any queries, or if your question is not answered in the list below, please do not hesitate to contact us.
Am I eligible to subscribe to a Stocks and Shares ISA?
You may open a Stocks and Shares ISA if you are a resident in the UK and aged 18 or over. You may also apply if you are (or are married to, or in a civil partnership with) a Crown employee working outside of the UK but being paid out of UK public revenue.

Can I avoid the £15 certificated charge?
Yes, by taking advantage of our Nominee service, which is free to open with no annual administration charge. Please note that if we have held your investments for a full three-year period and no trades have been conducted an inactivity custody fee of £40 will be applied to your account. 

For further details, please contact our Nominee department on 0113 200 6570 or your local office.
Can I deal online?
Some stockbrokers offer online dealing services; however, as part of our values we aim to provide a personal, professional and client focused service. Therefore, we offer a telephone-based stockbroking service, always providing the option to talk to a qualified stockbroker and not just an order taker. This means you can be confident that the information you get is from someone who is an expert in their field.

We do offer a Client Web Access (CWA) service, which is a free service providing you with the ability to securely view your Redmayne Bentley account(s) online. You can also access your portfolio information including valuations, account balances and transaction history and view your contract notes and statements online.
Can I donate shares to charity?
Yes, but please note that we can only arrange the gift transfer on your behalf if the shares are held in a Redmayne Bentley Nominee account.
We can transfer shares to a charity that you nominate, to one of the charities that we work with or to ShareGift (, an organisation that aggregates and sells donated shares, giving the proceeds to a wide range of UK charities.
A gift of qualifying shares can be a very effective way of making a donation to charity because such donations are eligible for Income Tax and Capital Gains Tax relief. To donate shares from your Redmayne Bentley Nominee account please contact your usual office or call 0113 200 6570.

Please note that tax treatment depends on the specific circumstances of each individual and may be subject to change in the future.
Can I have my dividends paid into my bank or building society account?
Yes, you will need to inform us that you wish for your dividends to be paid into the bank or building society account. If we don't have your bank or building society account details you'll need to complete our Settlement by BACS Form available from Brochures and Forms and provide suitable evidence such as a hard copy bank statement or recent correspondence including full headers, or a spoiled cheque. For security purposes, you will also receive a phone call from a Redmayne Bentley staff member to verify the request.
Can I keep funds on deposit?
Yes. If you have a Redmayne Bentley Nominee account, a deposit account will be opened for you. For details of how we look after your monies please refer to the appropriate Terms of Business.

To deposit or withdraw funds please contact your usual branch or our Accounts team on 0113 200 6500.
Can I manage my own investments within an ISA?
Yes, you can make your own investment decisions using our Execution-Only Stockbroking service. Alternatively, you may wish to consider our Dealing with Advice Service, or our range of Investment Management services.

Can I subscribe to more than one ISA?
Only one Stocks and Shares ISA and one Cash ISA can be subscribed to in any single year. However, the annual allowance (£20,000 for 2021/22) can be split between them.
Can I transfer my stocks/shares to another person?
Yes, though a transfer to anyone except your spouse or a charity may incur a charge to Capital Gains Tax. If your shares are certificated you will need to complete a Gift Transfer Form which is available on request and send it with the certificate to the registrars. If the shares are to be transferred from a Nominee account in your name, this can easily be done subject to the payment of a fee, please contact us for further details.
Can I use a business cheque to subscribe to my ISA?
No, ISA regulations require you to declare that funds subscribed are your own, although if you can prove the business is solely owned by you then we can accept a business cheque.
Can I visit a Redmayne Bentley office?
Our offices can hold face-to-face meetings (subject to any local COVID-19 restrictions), on an appointment-only basis, if video/telephone calls are not suitable for your needs. Please contact your usual Redmayne Bentley office in advance to arrange a face-to-face appointment.

Please note that we will be adhering to government guidelines, including any local restrictions that may be in place.
Can I withdraw cash from my ISA, and is there a charge?
Yes, monies can be withdrawn from an ISA at any time by sending an email to our Accounts Department at If you have any questions please call the team on 0113 200 6500

Alternatively, contact your usual office and they will be able to help.

If we don't have your bank or building society account details you'll need to complete our Settlement by BACS Form and provide suitable evidence such as a hard copy bank statement or recent correspondence including full headers, or a spoiled cheque. For security purposes, you will also receive a phone call from a Redmayne Bentley staff member to verify the request.  Please note that instructions cannot be accepted by email.

There is no charge for ISA cash withdrawals by BACS, but Faster Payments will be charged for at £10 per withdrawal.
Can you give me advice on my share holdings?
 If you are a client of our  Advisory Managed Service or Dealing with Advice Service we can provide advice on a full range of investment instruments including listed shares, gilts, corporate bonds and collective investments and funds such as unit trusts, Open-Ended Investment Companies (OEICs), investment trusts and Exchange Traded Funds (ETFs) and Exchange Traded Commodities (ETCs). We may also offer more specialised investments if they are suitable for you.

With our Execution-Only Stockbroking service all decisions to buy, sell or hold investments are yours. We carry out your share dealing instructions, however, we are unable to offer advice as to whether an investment is suitable for you. Any views or investment ideas that we provide do not constitute a recommendation to buy, sell or hold investments. If you would prefer a service which provides you with investment advice, or you’d prefer to entrust your investments to an expert, you may wish to consider our investment management services.

Our advisory services provide advice on all types of investment instruments that might be suitable for our clients, although we do not provide a universal financial planning service on non-investment instruments or products. Consequently, our advisory services are categorised as focused independent advice.

Can you help me with Capital Gains Tax (CGT)?
We cannot give tax advice, but we do have a CGT Fact Sheet explaining the tax and possible strategies to reduce your CGT liability. Further to that, we may be able to help with some basic questions. Please contact your usual office or call us on 0113 243 6941.

Please note that tax treatment depends on the specific circumstances of each individual and may be subject to change in the future.
Can you provide advice on what shares to buy within an ISA?
If you are a client of our Advisory Managed Service or our Dealing with Advice Service we can provide advice on a full range of investment instruments including listed shares, gilts, corporate bonds and collective investments and funds such as unit trusts, OEICs, investment trusts and Exchange Traded Funds (ETFs) and Exchange Traded Commodities (ETCs). We may also offer more specialised investments if they are suitable for you.

With our Execution-Only Stockbroking service all decisions to buy, sell or hold investments are yours. We carry out your share dealing instructions, however, we are unable to offer advice as to whether an investment is suitable for you. Any views or investment ideas that we provide do not constitute a recommendation to buy, sell or hold investments. If you would prefer a service which provides you with investment advice or you’d prefer to entrust your investments to an expert you may wish to consider our investment management services.
Can you provide me with a consolidated tax certificate?
If you have a nominee or other custody account with Redmayne Bentley you will be provided with a consolidated tax certificate following the end of each tax year.
Do you have a company report and accounts request service?
Most companies make company reports available on their website. You can receive notification and access to company reports and accounts for your shareholdings held in a Redmayne Bentley account via our online Client Web Access service. 
Do you have a facility for Nominee clients to vote at AGMs?
Yes, via our online Client Web Access service. In addition to providing secure access to view recent transactions, valuations, contract notes and statements, the facility also allows you to vote in ballots, view company reports and request attendance at AGMs for companies in which you have shares.

Users have the option to opt-in to receive notifications within the ‘Preferences’ section. Once opted-in, you will receive an email alert notifying you of a new event or report available, and when you next log-in you will be directed to the ‘Messages’ section where details of the Shareholder Notices will be available.

There is no cost for the online voting and viewing company reports facility, although there is a charge for attending AGMs.
Has my ISA/JISA application been received?
Please call the Transfers team on 0113 200 6580 to find out if we have received your ISA/JISA application.
How can I avoid being targeted by a boiler room?
Scammers often access a target’s details through a share register. This is a public document containing the details of those holding shares in certificated form. The easiest way to avoid operators getting your details, therefore, is to hold your shares in a Nominee company, keeping your name and address off the register. The FCA advise investors to only deal with financial services firms that are authorised by them, and to check the Register to ensure they are. The FCA also maintains a second register of those firms which it knows have run Boiler Room operations and which it would advise against doing any business with. If you are contacted, get the name of the firm calling you and see if it appears on this list. Authorised firms are unlikely to contact investors out of the blue with an offer to buy or sell shares. The other simple check is to look at the list of authorised firms and ring one of them to check on the company that has been recommended to you (if it has been named, rather than simply being called ‘a fantastic opportunity’). If a genuine UK broker cannot find it listed, or sees other suspicious details, then be warned.

If you suspect you have been contacted by a bogus firm, you should make a note of each email and call, and keep any paperwork you are sent. Then you need to report your suspicions to the FCA, the police and to Action Fraud, who can investigate.

Further details on financial scams can be found on the FCA website at
How can I minimise/manage risk?
The first rule is to be as well-armed as you possibly can be in terms of information and find out about the company, its position in the market, its ability to generate profits, and the quality of its management. But no matter how well you have done your homework, there will always be some risk that the value may fall, or the company may go out of business altogether, losing you all your investment. These days, not even the biggest companies come with a safety guarantee, Lloyds and Royal Bank of Scotland both required bailing out following the 2008 financial crisis. If you do invest in the stock market there is one risk management rule above all others: ‘spread your risk’, i.e. do not put all your eggs in one basket. Never have all your investment in one company or one market sector. If that particular company or sector suffers badly, your investments will be hit hard. If your investments are spread more widely, a setback in any particular sector will have a reduced impact on your whole portfolio. Investing in collective Investment Schemes can also help to manage risk, for more details see our fact sheet in Brochures and Forms.

Please note that investments and income arising from them can fall in value and you may lose some or all of the amount you have invested.
How can I update my bank details?
We require a signed letter requesting a change of bank details, accompanied by a copy of the new bank statement, spoiled cheque or paying in slip or letter from the new bank confirming the account details. Please send these to your usual branch or to Redmayne Bentley, Accounts Department, 9 Bond Court, Leeds, LS1 2JZ.

Alternatively, please send the request by email to your usual branch or to, including  a scanned copy of one of the above bank documents. You will then be contacted by telephone and taken through security to verify the change.
How do I close my account?
You may instruct us to close your account verbally unless assets are held or controlled by us. We then require the request to be made in writing. If the account is in joint names we will need written confirmation from both parties.
What information do I need to provide when opening an account?
Regulations place requirements on us to identify our clients, report transactions undertaken (and those undertaking them), and prevent financial crime.  We therefore require: 
  • Full name
  • Address
  • Telephone number
  • Date, place and country of birth
  • Nationality
  • Tax residency
  • National Insurance Number (or equivalent Tax Identification Number issued by overseas tax authority)
  • Legal Entity Identifier (LEI) if you are opening an account for a company, Trust, Investment Club, Pension Scheme (excluding SIPPS), charity or Agent.
  • Employer
  • Occupation
  • Bank details.
Anti-money laundering verification documents are required for all new clients. These may be:

a) A government-issued document which incorporates your full name, your photograph and residential address. These may be:
  • a valid photocard driving licence (full or provisional)
  • a firearms certificate or shotgun licence

b. A government-issued document (with or without a photograph) which incorporates your full name supported by a second document issued either by the government, a judicial authority, a public sector body, or another FCA regulated firm. These may be:
  • National identity card (non-UK nationals)
  • Identity card issued by the electoral office for Northern Ireland
  • Valid passport
  • VALID (old style) full UK driving Licence
  • Recent evidence of entitlement to a state or Local Authority funded benefit, tax credit, pension, educational or other Grant.
Plus one of the following for address verification:
  • Instrument of a court appointment (grant of liquidator or grant of probate)
  • Current council tax demand letter or statement
  • Current bank statements or credit/debit card statements issued by a regulated firm in the UK, EU or comparable jurisdiction, displaying your residential address (we are unable to accept statements printed from the internet)
  • New style alcohol license
  • Utilities bills (we are unable to accept utilities bills printed from the internet)
How do I pay for my shares?
By debit card, cheque or electronic funds transfer. Please contact our Accounts department on 0113 200 6500.
How do I place an order?
Orders can be placed over the telephone. You will need to give us your account number and answer security questions before you can trade. Please note that we cannot accept instructions by email.

How do I pursue a career in stockbroking?
Please see the full Careers section of this website.
How do I remove my details from your newsletters mailing list?
If you are a client of Redmayne Bentley you can manage your mailing list subscriptions through our Client Web Access service.

If you are not signed up for Client Web Access or are not a client, you may contact your usual office or email
How do I transfer my ISA, JISA or CTF from another manager?
Simply complete an ISA Application/Transfer Form, JISA or CTF to JISA Transfer Form, available at our Brochures and Forms page and send it to us, we will do the rest. You will need to complete one form for each ISA or CTF account you wish to transfer to us. Please note we can only accept transfers of CTFs into our JISA service. 

How do I view my account online?
Please register for our Client Web Access service. Please send an email to or call us on 0113 200 6490.
How do I withdraw cash from my account?
A written instruction to your usual Redmayne Bentley office  is required to withdraw money from your account. Monies can only be made payable to the account holder and not a third party. We can make payment direct to your bank or building society account via a BACS payment ~ if we don't have your bank or building society account details you'll need to complete our Settlement by BACS Form and provide suitable evidence such as a hard copy bank statement or recent correspondence including full headers or a spoiled cheque. Alternatively, we can issue a cheque, however, please note there is a charge of £2 for each cheque that is issued.
How do boiler room scammers identify and contact potential victims?
Victims can be identified in a number of ways. A common method is through publicly available records of shareholders, many shareholders do not realise that their contact details and shareholdings are available in this way. Previous victims who have already bought or sold shares through a boiler room are more likely to be targeted again or have their details sold to other criminals. The follow-up scam may be completely separate or related to the previous fraud, such as an offer to get their money back or buy back the shares after an administration fee has been paid. Online harvesting, or “phishing” scams acquire sensitive information such as usernames, passwords, and credit card details which can be used to persuade victim of the bona fides of a scammer. These can be stolen via online forms, malware etc. Personal details can also be acquired through personal contact: for example, “vishing”, or “voice phishing”, where victims are persuaded to share sensitive information via telephone conversations. Details can also be acquired at face-to-face meetings, seminars, through “market research” or questionnaires.Traditionally, scammers have used the telephone to contact their victims, and while this remains the most common method, scams can also be conducted by, or combined with, email contact, websites, seminars and events or face-to-face meetings. In many cases, victims make the initial contact, responding to adverts placed in newspapers, magazines or the web.
How do boiler room scams work?
In a number of ways. For example, scammers offer to sell shares which are worthless, overpriced or non-existent. Victims are persuaded by high-pressure tactics to invest more and more, sometimes convinced by initial returns and bonuses, only to find that, one day, their “broker” has disappeared and their investment is lost. Another way the scammers operate is to offer to buy shares at a premium to the current price. Victims are asked to pay a handling or release fee up front, to secure the trade, only to find that their money is gone. The scammers may also offer land as an investment, sometimes with the promise of future revenues from house building, agriculture or mining. Invariably, the land does not have the permissions (planning approval, mining licences etc.) for the required activity and the investment is worthless. Other ways include the sale of “carbon capture” schemes as an investment with promised future prices unlikely to materialise and the scammers disappearing with investors’ money. Similarly, commodities, such as graphene or gemstones, are sold at inflated prices to uninformed investors.
How much can I subscribe to an ISA?
The annual allowance for the 2021/22 tax year is £20,000. You can subscribe to an ISA by cash or by transferring-in existing stocks and shares.
How much risk is involved?
Investing in stocks and shares does have an element of risk, but the rewards may be greater. Investors have to bear in mind that there is always a trade-off between risk and expected return, this is also true of dividends and growth. The more risk you are willing to take, the higher the potential return. If you put your money in a building society savings account, there is a strong likelihood the society will stay in business and be able to pay your agreed (but usually low) interest. If, on the other hand, you invest the money in a small company, you may make a significant profit as strong demand makes the share price rise, or you may lose everything if consumers shun the new product or some other mischance occurs.

Please note that investments and income arising from them can fall as well as rise in value and you may lose some or all of the amount you have invested.
How much tax will I have to pay on my shares?
Please refer to our Schedule of Charges
How should I choose my investment strategy?
How you approach stock market investment and what strategy you adopt will depend on your personal circumstances, how old you are, whether you have years of work ahead or are preparing for retirement, and whether you have children, grandchildren or elderly parents to provide for. All of the above will have a bearing on whether you need income, or whether you are able to aim for long-term growth of your funds. For investors with considerable time to go before retirement and a high pensionable income, a portfolio is likely to be structured for capital growth. Whilst it is likely to contain some blue chip stocks, it will also allow for less proven shares. If, however, you’re nearing retirement and may need to top up your pension, the investments should be tailored towards income producing companies. You may want to spread your risk even further through other instruments such as government-backed debt (gilts). If you’re worried about getting the balance right, you may wish to consider advisory or discretionary investment management services in order to benefit from a portfolio suited to your needs.

Please note that investments and income arising from them can fall in value and you may lose some or all of the amount you have invested.
I am executor for an estate containing holdings of stocks/shares, can I sell them?
In order to administer a Redmayne Bentley account for the purpose of winding up an estate, please forward a sealed copy of the Grant of Probate to us at your earliest convenience. Please also arrange for the executor(s) to send signed written instructions regarding the actions they wish to take.
Please consider the options carefully. You can instruct Redmayne Bentley to sell the holdings and distribute the funds accordingly. Alternatively, you can arrange for the holdings to be transferred to the beneficiaries. The beneficiaries may wish to consider opening their own account with Redmayne Bentley or withdrawing a share certificate for each holding (where applicable). 

If an ISA is held at Redmayne Bentley, and a surviving spouse would like to take advantage of their Additional Permitted Subscription (APS), please contact us for further information.

You may wish to use our Probate: Winding up a Redmayne Bentley Account Form for convenience. This is available on our website or in hard copy.
I am moving overseas, will I still be able to trade?
Yes, if you are an existing client you can continue to trade but your stock will have to be held in a Nominee account and we will require evidence of your overseas address such as utility bills or bank statements, in English, before you can trade. Please note that we are unable to continue the advisory managed service to any client resident overseas.
I cannot find a share price for XYZ, is it still trading?
It may be, companies have to pay to have their price published in a newspaper so it may not appear. Please contact our dealing room on 0113 243 6941 or your local office and we will be able to give you a price over the phone.
How do I close my ISA?
You may close your ISA at any time by writing to us at Transfers, Redmayne Bentley, 9 Bond Court, Leeds LSI 2JZ.

The account can be closed in three ways:
  • By selling all the stocks in the account, we will then send a BACS payment to you for the proceeds.
  • The stock held within the account can be transferred into a Nominee account.
  • The stock held within the account can be transferred into your own name, i.e. held in certificated form. Please note there is an additional charge if you require stocks be held in certificated form.
There is no fee to close the account, but there is a £15 transfer out charge per line of stock with a maximum of £195. 
I have a certificate for XYZ shares, is it worth anything?
Companies sometimes issue new share certificates to replace old ones and sometimes companies go bust. If you are unsure as to whether what you hold is valid you should contact the Investment Support Department on 01689 818 818 or your usual office and they will be able to check for you.
I have an account with another provider and wish to transfer to Redmayne Bentley, how do I go about it?
You will need to complete an Transfer of Account to Redmayne Bentley Form. This form allows you to transfer your assets into a new or existing Redmayne Bentley Nominee account from another provider. If you wish to transfer an ISA to us, please see our ISA Application/Transfer Form. These forms are available in our Brochures and Forms section.
I have been told I may have to pay a premium for my shares if I don't have money on deposit, why is this?
The normal settlement for the London Stock Exchange is two working days (T+2). If you do not hold money on deposit we will buy the shares on a 10 working day settlment (T+10). Sometimes the market will put a premium onto the share price in order to do this. If you hold money on deposit and trade on a two-day settlement (T+2) there will be no premium.
I have lost my account number, what can I do?
Please contact your usual office or call us on 0113 243 6941. We will ask you a few security questions in addition to our usual security process. 
I have lost my certificate, what should I do?
You will need to contact the registrar and arrange for a letter of indemnity. You will usually have to pay for this. You cannot sell your shares if you have lost your certificate. If you do not know who the registrar is, please call us for details. 
I have received my contract note but the details are wrong, what should I do?
Please contact the executive you placed the order through and have the bargain number as detailed on the contract note to hand. We will then look into this for you.
I live overseas, can I open an account with you?
As a UK-based Investment Manager and Stockbroker our primary client base consists of clients based in the UK.

We may consider opening an account for a client based in a country outside the UK in accordance with regulatory guidance and after determining if the nature of business is consistent with the services we offer and/or our business model.
The decision to open an account for a client based in a country outside the UK will be influenced by;
  1. The purpose or reason for the account, i.e. why you want to open an account with Redmayne Bentley as a UK Investment Manager and Stockbroker and the nature of business you expect the account to be used for.
  2. The type of account, e.g. an Individual account, a Company account, a Trust account etc.
  3. Your country of residence or domicile and the level of regulatory and money laundering/terrorist financing controls in place in that country.
If it is agreed that an account can be opened this will be subject to the provision of required information regarding the identity of the client and any documentary evidence deemed necessary to verify the information given. This will differ depending on the type of account and the country of domicile/residence.
It should be noted that we cannot, under any circumstances, open account for the following:
  • US Citizens or those with a connection to the US e.g. place of birth, place of work etc.
  • Canadian residents.
  • Advisory accounts for any client based outside the UK.
I made an error when I placed my order, can I change or cancel it?
No, each order you place constitutes a verbal agreement. Please refer to the dealing section of our Terms of Business
I'm not sure how many shares I own in XYZ plc, can I check my holding?
If you hold your shares in our Nominee service we can tell you or you can check online via our Client Web Access service. If you hold them in certificated form, the shareholding will be detailed on the certificate itself.
Is my sharecard still valid?
Accounts that are dormant for more than a couple of years may be closed down, however, if you still have your account number we may be able to re-open it. Please call us on 0113 243 6941 or contact your usual office.
I've changed my name, how can I update my details?
You would need to provide us with a certified copy of legal documentation to prove the change of name. This can be a marriage certificate, a decree absolute or a deed poll. Please send this to your usual Redmayne Bentley office.
How do I subscribe funds to my child’s JISA?
There are a few ways this can be done:
  • You can send us a cheque, made payable to Redmayne Bentley and with the account number written on the back.
  • You can set up a standing order for a set monthly amount.
  • Please contact our Transfer team for a form.
  • You can pay by debit card.
  •  Call us on 0113 200 6580 and we will process the card payment straight away.

I wish to trade on an account that is not in my name, how do I go about it?
You can trade on another person's account provided that we have a signed Account Authorisation Form in place from that person.

If you are not an existing client who we have checked for anti-money laundering purposes we will require identification from you.
I think my deceased relative may hold stocks/shares, how do we find if they do?
If you think they had an account with us we will be able to check for you. If you are unsure, but have other documentation, we may be able to check the shareholdings with the registrars.

Once the details of the holdings have been ascertained we can prepare a probate valuation. Please contact your usual office for details.
What is the difference between the Advisory Managed Service and the Dealing with Advice Service?
Our Advisory Managed Service is appropriate for those wishing to retain overall control of their portfolio whilst benefiting from the knowledge and expertise of our investment managers. Your investment manager will also be available to discuss any ideas you may have. The Dealing with Advice Service is designed to assist on a proactive or reactive basis, providing advice on individual transactions. However, your investments are not monitored on an ongoing or holistic basis which is the case with our Advisory Managed Service.

Redmayne Bentley offers focused independent advice.
What are Fixed-Interest stocks?
A fixed interest security is basically a loan to the government or a company. With most, you get interest payments for as long as you hold the security. The amount of interest you will get (called the coupon) is expressed as a percentage of the nominal value. If you hold a fixed interest security to the end of its term, you should get back the nominal value as long as the issuing company doesn't run into financial difficulty. For further details please see our Fixed Interest Fact Sheet in Brochures and Forms.
What are New Issues and IPOs?
New Issues and IPOs (Initial Public Offerings) are ways in which companies raise money, through the sale of a proportion of the business to shareholders. In return for their investments, shareholders acquire a say in how the company is run and a share in any profits.

There are many reasons why companies offer shares to the public, including to raise new capital, widen their shareholder base, gain a stock market quote for liquidity, use 'paper' to make acquisitions or simply to raise their public profile.

It is not always possible for the retail investor to participate in New Issues or IPOs as the company must issue a prospectus approved by the Financial Conduct Authority (FCA). This can be costly and, as a result, some companies choose not to issue a prospectus and instead offer shares to professional investors and institutions only. To be kept up to date with the New Issues and IPOs and for more information, please visit our New Issues page.
What are stock market indices and how do they work?
The level of the FTSE 100 at any time is calculated second-by-second during market hours, based on a weighted average of the UK’s top 100 companies’ individual share prices. Therefore, if at a particular time the index stands at 6800 and the share price of 99 of the companies were to stay unchanged, but the price of one was to rise, the value of the index would rise too. Furthermore, the index is weighted which means if it was the biggest of all the companies that rose, the FTSE 100 index would rise by more than if it was the 100th largest company whose share price rose. This principle of an index being based on a range of companies and acting as an indicator of general trends, holds for other indices too, although the method of calculation varies.
What are the charges associated with an ISA?
The annual administration charge is £60 + VAT, regardless of value or number of investments held within the ISA. For individuals opening a new ISA account this would be due for payment in October 2021. Please refer to the appropriate Schedule of Charges for details of our costs.
What are your charges?
Please refer to our relevant Schedule of Charges.
What does ex-dividend (xd) mean and can it result in div claim?
Please refer to the Glossary for a definition of ex-dividend. If you sell shares in the few days preceeding when a stock goes ex-dividend, the registrars may still have you recorded as the owner of the share(s) on the register on the 'record date', the date they calculate who the dividend is to be paid to. For this reason you may receive a dividend you are not entitled to (the right to the dividend transfer when you sell it unless it is ex-div). We may then have to claim the dividend back from you in order to pay it to the rightful recipient.
What happens after a stock is sold?
We will issue you with a contract note and, if your shares are certificated, a Crest Transfer Form. You will need to sign the Crest Transfer Form and return it to us with the certificate as soon as possible. If you do not have the certificate you should not sell the shares unless it is due to be delivered to you following a recent purchase through us.
What and how much is Stamp Duty?
Stamp Duty is a charge levied by the government. Payable at 0.5 per cent on all purchases of UK Equities and Preference Shares (Irish Stocks are payable at one per cent), it will be shown separately on your contract note (please note this is rounded up to the next £5 for some stocks). UK Stamp Duty is not payable for share purchases on AIM and NEX Exchange. Foreign stocks may also be subject to similar taxes. Stamp Duty may also be payable upon the re-registration of holdings from your account, where applicable these will also be debited to your account.
What is a boiler room scam?
Boiler room scams are a type of financial crime, so called because they were originally conducted in high-pressure environments. Fraudsters contact potential victims, offering them worthless, overpriced or even non-existent shares, which promise high returns but almost always end up costing the victims large amounts of money, sometimes even their life savings. As much as £200m is lost in the UK each year to these types of fraud. 
What is a “Flexible ISA”?
It is a term for the increased flexibility in relation to withdrawal and replacement of cash from an ISA. Regardless of the number of withdrawals you make, you may replace these without the replacement counting towards your annual subscription limit. Where a withdrawal is made, any subsequent subscription in the same tax year that would otherwise count towards the subscription limit will do so only to the extent that previously withdrawn amounts have been fully replaced.
What is an ISA?
An ISA is not an investment in itself, but purely an umbrella for your stocks and shares, cash or other investments which allows you to receive tax benefits on investment returns. Cash ISAs can be attractively simple because the value is protected, i.e. it does not fall in value. However, the potential returns from a Stocks and Shares ISA may be much greater over time, whereas cash can decline in real value due to inflation. We have found that many investors have opted for an ISA with a different fund manager each year, e.g. Jupiter, M&G, Fidelity etc. Consequently, these investors end up paying an annual management fee to each company, have little idea of how their money is invested and are unclear on how it performs. Few realise that you can transfer all your ISAs to one provider, put it all in one fund if you choose or split it amongst several funds and/or individual companies, and potentially cut the overall annual charge significantly. Furthermore, you can choose a service level to suit your circumstances e.g. execution-only (whereby you self-select your own investments) or benefit from a managed service.

Please note that tax treatment depends on the specific circumstances of each individual and may be subject to change in the future. Investments can fall in value and you may lose some or all of the amount you have invested.
What is a shareholder?
Shares can be held by individuals or by banks or insurance companies who invest money on behalf of their customers. The law protects shareholders from unfair or illegal practices and ensures that the companies report any significant information. Shareholders are also entitled to attend a company’s Annual General Meeting (AGM) and vote on directors’ pay and important decisions about the company’s future.
What is a portfolio?
A portfolio is simply the term used to describe your collection of investments. If you list the stocks and shares you own and note the price you paid for them, and the date, you’ll find it easier to track their performance over time. If you have an account with Redmayne Bentley you can view your portfolio, including valuations, trade history and balances, securely online via our Client Web Access (CWA) service.
What is a stock market?
A stock market is like a market stall where all the various shares are put on display. The prices of these shares depend on what price people are prepared to buy and sell at. On the London Stock Exchange there are hundreds of companies, large and small. To be ‘listed’ on the London Stock Exchange a company has to overcome several hurdles to prove that it is properly funded, properly structured and that it will abide by the rules of the market. The individual share prices listed on the market can change from second to second, depending on how many people are buying and selling each share, and what the last buyer was prepared to pay. By following the movement in the share price, investors can judge whether they want to buy or sell the shares of a particular company, and also how well it is doing in the eyes of other shareholders.
What is Charting?
A method of technical analysis based on using charts to plot historical trends and to try and project future trends in markets. 
What is fundamental analysis?
Fundamental analysis is a method of analysing stocks which attempts to value the stock by considering the external affecting factors.
What is investment management?
This refers to our various discretionary services where we manage your portfolio for you and make the decisions on your behalf and also our advisory services where we provide you with advice on managing your portfolio. Further details on these services can be found on our investment management pages.

What is the Nominee service and what are the advantages?
Around 95% of all UK share purchases are conducted electronically via a Nominee account. The Nominee service allows us to hold your shares electronically, removing the risk of losing a share certificate. For full details please contact the Nominee department on 0113 200 6570 or visit your local office.
What qualifications do stockbrokers and investment managers need?
In order to be a stockbroker with Redmayne Bentley, take orders from clients and trade with the market, you will need to be an Approved Person. This requires you to hold either a full Level 3 qualification, eg. CISI Certificate in Securities or other equivalent accredited body qualification. New entrants will be required to hold or be working towards gaining two of the CISI L4 Investment Advice Diploma papers, ie. UK Regulation and Professional Integrity and the Securities module.

For investment management, as a result of the Retail Distribution Review (RDR), the minimum requirement is for individuals to hold a full level four RDR compliant qualification, eg. CISI L4 Investment Advice Diploma, as detailed in the FCA’s appropriate qualifications table The table lists the qualifications that individuals need to attain in order to carry out certain activities for retail clients. 
Investment managers are also required to hold a valid Statement of Professional Standing (SPS) and complete 35 hours continuing professional development (CPD) per year, of which 21 hours must be structured.
For further information on the various qualifications offered then please refer to the accredited bodies’ individual websites: CISI Qualifications; CII Qualifications; CFA Qualifications
What should I invest in?
For stock market beginners, a portfolio of shares would usually be weighted towards larger companies, for example, those in the top 100 companies on the London Stock Exchange (the FTSE 100), or the next 250 (the FTSE 250). More experienced investors may want to consider smaller companies, with perhaps greater associated risk, but also the potential for greater growth. In addition to our stockbroking service you may wish to consider our Investment Management services.

Please note that investments and income arising from them can fall in value and you may lose some or all of the amount you have invested.
What stocks can I deal in?
You can trade in any fully listed UK company, investment trusts, unit trusts, gilts, bonds and shares traded on the AIM and Plus Markets. If you want to trade in options or warrants, and some other investments, you will need to complete our Complex Instruments Appropriateness Assessment Form
What time is the UK stock market open?
The UK stock market is open from 8am until 4.30pm, Monday to Friday, except on Bank Holidays. The UK stock market usually closes earlier on the 24th and 31st of December. 
How can I keep up-to-date with the markets?
You can research individual companies in our stockbroking section.

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When do I have to pay for my stocks/shares?
Once you have placed your order you will receive a contract note confirming the transaction details. If you do not hold funds on deposit you will normally have 10 working days to pay for your shares. Cleared funds must be in the office on or before settlement day.
Where are boiler room scammers based?
Until relatively recently scammers were most likely to be based outside the UK, in unregulated territories where they were safe from UK and EU authorities. Recently, however, there has been an increase in UK-based operations, specifically located within the City of London and the Square Mile to increase the credibility of the criminal organisations.
Who are the victims of a boiler room scam?
Almost anyone can be a victim. The elderly are often targeted due to their potential vulnerability, however, sophisticated investors are also often taken in. Those of a pensionable age are increasingly targeted ~ new pension freedoms are allowing more people to become investors, chasing better returns than those offered by banks.
Who can open an account?
An account can be opened by a UK resident individual who is over 18 or a limited company, trust or registered charity.
How can I update my address details?
If you have a Nominee, Execution-only stockbroking, ISA, JISA, CTF or SIPP account you will need to inform us of your new address details. Changes of address cannot be made online but can be requested either by contacting your usual office  or via email to Alternatively, you may write to our Data Management team at Redmayne Bentley, 9 Bond Court, Leeds LS1 2JZ.

If you hold any of your shares in certificated form you will need to inform the the registrars for each of your share holdings.
Why invest in the stock market?
We all owe it to ourselves to make our hard-earned money work harder for us. As we save for our futures, the stock market can make a contribution to our prosperity.

The size of our retirement fund is likely to depend on how the stock market performs, whether we make pension contributions ourselves, or our employers do it for us. Stock market investment can also support other objectives, such as generating a lump sum or regular income, and even inheritance tax planning.

Although investing in stocks and shares does have an element of risk. this can be minimised by, for example, ensuring that your portfolio comprises a range of holdings from different companies in different sectors, located in different geographical regions. This reduces the impact on your portfolio of any one area underperforming.

Redmayne Bentley offers both Stockbroking and Investment Management services to enable you to get the support you need.

The value of your investments and the income from them may fall as well as rise, and you could get back less than you invested.
Why is there a charge for a share certificate?
There is a charge for a share certificate as the registrar charges Redmayne Bentley for producing the certificate.
Will my beneficiaries be liable for inheritance tax on my shares on my death?
For individuals domiciled in the UK, inheritance tax is payable on your assets, which include, amongst other things, your own home, any holiday homes, art, antiques, cash and investments in stocks, shares, bonds and funds etc. If the total value of all your assets is below the nil-rate band of £325,000 (2018/19) then there is no tax to pay. However, any value above the nil rate band is taxed at 40%. Under certain circumstances, selected shares on AIM may attract 100% tax relief. Our Inheritance Tax (IHT) Portfolio Service is designed to help limit the effect of IHT without losing access to, and ownership of, your capital by taking advantage of Business Property Relief (BPR) on qualifying shares. For details, please contact your local office for more information.

Tax treatment depends on the specific circumstances of each individual and may be subject to change in the future.
If you are unable to find the answer to your question(s) in this section, or you have any other queries or questions regarding our services or products, please contact your nearest Redmayne Bentley location or call the Leeds Head Office on 0113 243 6941.
The value of your investments and the income from them may go down as well as up, and you could get back less than you invested.
Continuing our Personal Service: View our Latest COVID-19 Update: 7th October 2021
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