Capita extends contract with European telecoms company

(Sharecast News) - Capita said on Wednesday that it has extended its customer experience contract with a "leading" European integrated telecoms company for two years from January 2024, with an option to extend for a further two years. The contract - worth more than £95m over four years - will see Capita continue to deliver on-shore and near-shore end-to-end customer experience services for the client, including inbound customer inquiries, chatbots, social media engagement and managing customer technical support.

Corinne Ripoche, chief executive of Capita Experience, said: "We are very proud to extend this contract, which builds on the success of our long-standing strategic partnership since 2008.

"We will be focused on delivering a customer-centric approach which anticipates customer needs, through a seamless and personalised experience.

"We'll continue to leverage technology to meet our customer's very high-quality requirements."