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26 March 2020

COVID-19: Continuing our Personal Service to you

We would like to reassure you of our continued commitment and personal service to you throughout the ongoing COVID-19 situation.
 
Our working practices and processes will ensure that we continue to:
  • provide you with a high standard of personal service
  • support your investment needs 
You may continue to contact your usual Investment Manager, Stockbroker or other Redmayne Bentley contact using the usual telephone numbers and email addresses.
 
IMPORTANT INFORMATION ABOUT YOUR ACCOUNT 

Contract Notes, Statements and Reports – if you have Client Web Access (CWA) these will be uploaded here and you will receive an email notification when a new document becomes available.   

If you are not already using CWA, we strongly encourage you to do so if possible – this will ensure a continuous service in the event of postal disruption.
 
You can request CWA access at: www.redmayne.co.uk/register
 
If you have CWA but have forgotten your:
  • CWA Password, please use the password reset facility on the login page.
  • CWA User ID, please contact your usual Investment Manager, Stockbroker or Office and they will assist you. 
Corporate Action Notifications – if we have an email for you, we will send details of any new Corporate Action relating to your holdings via email direct to your inbox. 

Suspension of Certificated Share Transactions – unfortunately we are unable to facilitate transactions in certificated form at this time. This is due to potential disruption with postal services and also the ability of market counterparts to accept and process the paperwork which is essential for such trades to be met and settled in the market.

Payments into your Account – please make these via our Client Web Access facility or alternatively at www.redmayne.co.uk/payments 

Please note we will continue to support the needs of all clients, including those who do not have access to the internet or an email account in the best way that we can.

For any queries, please contact your usual Redmayne Bentley Investment Manager, Stockbroker or Office.
 
We will continue to provide any significant updates on this webpage: www.redmayne.co.uk/covid19. You can also follow us on Twitter @redmaynebentley
 
We thank you for your continued business, understanding and support in these challenging times, and extend our best wishes to you and your families.
 
COVID-19: Continuing our Personal Service to you
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Continuing our Personal Service: View our Latest COVID-19 Update: 26th March 2020
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