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Treating Customers Fairly

Treating Customers Fairly is part of Redmayne-Bentley's corporate culture.

At Redmayne-Bentley we endeavour to put clients' interests first. We are required by our regulator the Financial Conduct Authority (FCA) to observe the six TCF outcomes; and these are central to guarantee best practice.

  • Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  • Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
  • Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  • Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
  • Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
  • Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

If you feel you have not received an acceptable service when dealing with the firm, please contact us immediately by e-mail: treatingcustomersfairly@redmayne.co.uk.

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