skip to content

Frequently Asked Questions

In you have any queries, please do not hesitate to contact us. We offer a choice of service channels for all our customers.

FAQs about Trading On Your Account

What time is the stock market open?

The UK stock market is open from 8am until 4.30pm, Monday to Friday except bank holidays. Additionally the UK stock market usually closes earlier on the 24th and 31st of December. 

Back to top | FAQs categories

Can I avoid the £15.00 certificated charge?

Yes by taking advantage of our nominee service which is free to open with no annual administration charge.

For further details please contact our nominee department on 0113 200 6570 or alternatively visit the Forms & Downloads section of this site to download a nominee agreement form.

Back to top | FAQs categories

How do I place an order?

Orders are placed over the telephone. You will need to give us your account number and answer security questions before you can trade.

Back to top | FAQs categories

I have lost my account number, what can I do?

If you give us your postcode we will be able to locate your account number for you. You will have to answer some additional security questions as well as our usual security process. 

Back to top | FAQs categories

I have been told I may have to pay a premium for my shares if I don't have money on deposit, why?

The normal settlement for the London Stock Exchange is three working days (T+3). If you do not hold money on deposit we will buy the shares on a 10 working day settlment (T+10). Sometimes the people we deal with will put a premium onto the share price in order to do this. If you hold money on deposit and trade on a three day settlement (T+3) there will be no premium.

Back to top | FAQs categories

What/how much is stamp duty?

Stamp Duty is a charge levied by the government. Payable at 0.5 per cent on all purchases of UK Equities and Preference Shares (Irish Stocks one per cent) and will be shown separately on your contract note (please note this is rounded up to the next £5 for some stocks). UK Stamp Duty is not payable for share purchases on the Alternative Investment Market (AIM) and ICAP Securities and Derivatives Exchange (ISDX). Foreign stocks may also be subject to similar taxes. Stamp Duty may also be payable upon the re-registration of holdings from your account ~ where applicable these will also be debited to your account.

Back to top | FAQs categories

When do I have to pay for my shares?

Once you have placed your order you will receive a contract note confirming the transaction details. If you do not hold funds on deposit you will normally have 10 working days to pay for your shares. Cleared funds must be in the office on or before settlement day.

Back to top | FAQs categories

How do I pay for my shares?

By debit card, cheque or electronic funds transfer. Please contact our Accounts department on 0113 200 6500.

Back to top | FAQs categories

What stocks can I deal in?

You can trade in any fully listed UK companies, investment trusts, unit trusts, gilts, bonds and shares listed on the Alternative Investment Market and Plus Markets. If you want to trade in options or warrants, and some other investments, you will need to complete our Complex Instruments Appropriateness Assessment. 

Back to top | FAQs categories

What happens after a stock is sold?

We will issue you with a contract note and if your shares are certificated a Crest Transfer Form as well. You need to sign the Crest Transfer Form and return it to us together with the certificate as soon as possible. If you do not have the certificate you should not sell the shares unless it is still due to be delivered to you following a recent purchase through us.

Back to top | FAQs categories

I made an error when I placed my order ~ can I change or cancel it?

No, each order you place constitutes a verbal agreement. Please refer to the dealing section of our Terms and Conditions at

Back to top | FAQs categories

I have received my contract note but the details are wrong ~ what should I do?

Contact the person you placed the order through and have the bargain number as detailed on the contract note to hand.

Back to top | FAQs categories

What are your charges?

Please refer to our Guide to Services and Charges at

Back to top | FAQs categories

Contact us

Use our enquiry form or write to us if you have any questions regarding our products and services.

Client Area Access

» Secure Login

» Not registered yet?