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Complaints Procedure

Redmayne-Bentley Stockbrokers are dedicated to providing the best available service at all times.

Complaints Procedure

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Should you feel that any aspect of our business has not fulfilled your expectations, then please allow us the opportunity to put things right.

Initially, you should contact your Account Executive, your local Branch Office or Head Office in Leeds, whichever is appropriate, and help will be available.

Our affiliation to the Financial Ombudsman Service ensures that any investigation we undertake is fair and impartial. It is also our intention to resolve your concerns as quickly as possible.

Should you be unhappy with our efforts, you may contact the Financial Ombudsman Service direct.

For further information, please download our Complaints Handling Procedure leaflet.

Any problem you may have can probably be solved at a local level, and we would ask that you allow us to try. However, should you wish to write to Head Office with details of the nature of your concerns, the address is:

Redmayne-Bentley LLP,
9 Bond Court
Leeds
LS1 2JZ

You can write to the Financial Ombudsman Service at:

Financial Ombudsman Service,
Exchange Tower
London E14 9SR

Client Complaints

In 2013 we received less than 1 complaint for every 1,000 active clients. We endeavour to deal with any complaints that are received promptly and fairly through our Complaints Handling Procedure.

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For further information, please download our Complaints Handling Procedure leaflet.

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